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Day Fever Refund Policy

1. Overview

Day Fever (“we,” “us,” “our”) aims to provide an unforgettable daytime club experience. We understand that sometimes plans change, so this Refund Policy details what happens if an event is canceled, rescheduled, or if you’re otherwise unable to attend after purchasing tickets.

2. Ticket Purchases

  • Third-Party Platforms: All Day Fever tickets are sold through external vendors (e.g., Eventbrite, See Tickets, Ticketmaster). These vendors may have their own refund policies which take precedence for processing refunds.

  • Non-Transferable or Transferable: Depending on the ticketing platform, you may or may not be able to transfer your ticket to another person. Please check each vendor’s terms.

3. Event Cancellations & Postponements

  1. Full Cancellation:

    • If Day Fever cancels an event outright, we will work with the ticketing platform to facilitate full refunds for all valid ticket holders.

    • We will post cancellation notices on our official website and social media channels as soon as possible.

  2. Rescheduling / Venue Changes:

    • If Day Fever postpones an event or changes the venue, all existing tickets will remain valid for the new date or location.

    • If you are unable to attend the rescheduled event, you may be entitled to a refund. Please refer to the ticketing vendor’s policies for specific instructions on how to request this.

4. No-Show / Non-Attendance

  • Personal Reasons / Change of Mind:

    • We generally do not offer refunds for personal circumstances (e.g., transportation issues, scheduling conflicts, or a simple change of plans).

    • Any exception to this rule will be at the discretion of the ticketing vendor or Day Fever management, in compliance with local laws.

5. Force Majeure

  • Unforeseen Circumstances:

    • Day Fever is not liable for refunds or compensation if an event is canceled due to circumstances beyond our control (e.g., natural disasters, strikes, pandemics, governmental restrictions).

    • In these instances, we will follow guidelines set by local regulations and the ticketing platform’s policies to determine next steps.

6. How to Request a Refund

  1. Through the Ticketing Platform:

    • For most purchases, refunds must be requested directly through the third-party vendor from which you bought your ticket.

    • Please have your booking confirmation or ticket number handy.

  2. Contacting Day Fever:

    • If you cannot resolve your issue through the ticketing platform, feel free to reach out to us and we’ll do our best to assist or guide you to the correct resolution process.

7. Compliance with Laws

  • Local Consumer Rights:

    • This Refund Policy does not affect any statutory rights you may have under local law.

    • If local regulations grant you a right to a refund in certain circumstances, we will comply with those laws.

8. Updates to This Policy

Day Fever reserves the right to amend or update this Refund Policy at any time. Any significant changes will be highlighted on our website and/or communicated via email to those who have purchased tickets. Continued use of our services after an update means you acknowledge and accept any revised terms.

9. Contact Us

If you have questions or concerns about this Refund Policy, please reach out:

 

Day Fever UK Ltd

Osborn Works, Unit 4a, Rutland Way, Sheffield, England, S3 8DG.

We appreciate your understanding and look forward to dancing the day away with you!

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